Gorilla Game
Gorilla Game Privacy Policy
Effective Date: May 19, 2026
This Privacy Policy explains how VOLCANO COMPANY LLC, the publisher of Gorilla Game ("we," "us," or "our"), collects, uses, stores, shares, and protects information when you use Gorilla Game and related services.
If you do not agree with this Privacy Policy, please do not use Gorilla Game.
Contact: gjax600@gmail.com
1. Information We Process
We process only the information reasonably needed to operate, secure, moderate, support, and improve Gorilla Game.
Meta Horizon User Data
When you use Gorilla Game through Meta Horizon, we may receive or process the following Meta Horizon user data:
- User ID: used for logging in, identifying your player account, supporting purchases, applying bans or moderation actions, preventing abuse, and maintaining account-related game services.
- User Profile Data: used for display information, such as showing player identity or profile-related information in game features where applicable.
- Friends Data: used for social features, such as friend-related joining, inviting, matchmaking, or other social gameplay features where available.
- User Age Group: used for age-appropriate safety features, access controls, moderation, and other safety-related functionality.
- In-App Purchase and DLC Entitlement Data: used to verify ownership and unlock purchased DLC, bundles, cosmetics, or other paid content.
Device User Data and Gameplay Data
Depending on the features you use, Gorilla Game may process gameplay and device-related information, such as:
- Gameplay activity, player progress, inventory, cosmetics, settings, moderation status, ban status, reports, and support-related information.
- Technical information needed to operate the game, such as device/session identifiers, connection information, error logs, crash logs, and server logs.
- Voice/audio data or related moderation signals if you use voice chat or voice moderation features. Voice-related data is used to provide voice communication, enforce safety rules, moderate abuse, and protect players.
Information You Provide
We may process information you voluntarily provide, such as support messages, bug reports, appeal requests, moderation reports, or other communications you send to us.
2. How We Use Information
We use information for the following purposes:
- To operate Gorilla Game and provide game services.
- To let users log in and access their player accounts.
- To save progress, settings, inventory, DLC ownership, cosmetics, and other account-related data.
- To verify purchases and unlock paid DLC or other purchased content.
- To provide social features, such as friend-related joining or inviting, where available.
- To display player profile information in game features where applicable.
- To apply age-appropriate safety features and access rules.
- To moderate the game, investigate reports, prevent cheating, enforce rules, apply bans, and protect players.
- To provide voice chat and voice safety/moderation features, where available.
- To respond to support requests, appeals, bug reports, and user questions.
- To diagnose technical issues, improve stability, and maintain security.
- To comply with applicable law, valid legal requests, and platform requirements.
3. Data Processors and Service Providers
We may use data processors and service providers to help operate Gorilla Game. These providers process information on our behalf to provide services such as backend hosting, player accounts, cloud storage, multiplayer networking, voice services, moderation, analytics, crash reporting, purchases, DLC entitlement verification, and other game services.
Service providers may include, where used:
- Microsoft PlayFab, for backend game services, player account data, cloud scripts, player data, bans, analytics, purchase-related records, and DLC entitlement support.
- Photon / Exit Games, for multiplayer networking, voice, connection, and related game service functionality.
- Hosting, moderation, support, analytics, crash reporting, or infrastructure providers used to operate, secure, and support Gorilla Game.
These providers are only permitted to process information as needed to provide services to Gorilla Game, comply with our instructions, comply with applicable law, and protect the security and integrity of their services.
4. International Processing
Our service providers may process information in the United States and in other countries where they or their subprocessors operate. Data protection laws may differ from the laws in your location.
When we use service providers, we aim to use providers that maintain appropriate technical, organizational, and contractual protections for user data.
5. Sharing of Information
We do not sell user personal information.
We may share information in the following limited situations:
- With service providers that process information on our behalf to operate, secure, moderate, support, or improve Gorilla Game.
- With Meta or other platform providers when needed to comply with platform requirements, verify entitlements, investigate abuse, or operate platform features.
- When required by applicable law, legal process, or a valid request from a public authority.
- When necessary to protect the rights, safety, and security of users, Gorilla Game, VOLCANO COMPANY LLC, Meta, service providers, or others.
- In connection with a business transfer, such as a merger, acquisition, reorganization, or sale of assets, if applicable.
6. Public Authority and Legal Requests
VOLCANO COMPANY LLC reviews requests from public authorities for user personal data before responding.
Our process includes:
- Reviewing whether the request appears legally valid.
- Challenging, rejecting, or narrowing requests that appear unlawful, invalid, or overly broad.
- Disclosing only the minimum information reasonably necessary when disclosure is legally required.
- Documenting requests, our responses, the date received, the legal basis, and who reviewed the request.
As of the Effective Date of this Privacy Policy, VOLCANO COMPANY LLC has not provided user personal data in response to national security requests during the previous 12 months.
7. Data Retention
We keep information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including operating the game, maintaining user accounts, verifying purchases, enforcing bans and moderation decisions, resolving disputes, complying with legal obligations, and protecting users.
Some information may be retained for longer when needed for security, anti-cheat, abuse prevention, fraud prevention, purchase records, moderation history, legal compliance, or backup systems.
When information is no longer needed, we delete it, de-identify it, or securely retain it only as required for legitimate business, legal, safety, or security purposes.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.
No online service can be guaranteed to be 100% secure. Users should use Gorilla Game and related services in a secure environment and contact us if they believe their account or data may be at risk.
9. Children and Age-Appropriate Safety
Gorilla Game may be available to users in age groups permitted by Meta Horizon, the Meta Horizon Store listing, and applicable platform rules.
We use age group information to support age-appropriate safety features, access controls, moderation, and compliance with platform requirements. We do not knowingly request more personal information from children than is reasonably necessary to provide and protect the game.
Parents or guardians may contact us at gjax600@gmail.com with questions or requests related to a child's information.
10. User Rights and Data Deletion
Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, or to object to or restrict certain processing.
To request access, correction, deletion, or review of information associated with your Gorilla Game account, contact us at:
Please include enough information for us to identify the relevant account, such as your in-game username or Meta user information if available. We may need to verify your identity before processing a request.
We will review and respond to requests in accordance with applicable law. Some information may be retained when necessary for legal compliance, purchase records, fraud prevention, safety, security, moderation, bans, dispute resolution, or other legitimate reasons.
11. California, Virginia, and Other Privacy Rights
Residents of certain regions, including California, Virginia, the European Economic Area, the United Kingdom, and other locations, may have additional privacy rights under applicable law.
These rights may include the right to know what personal information is processed, access personal information, correct inaccurate information, request deletion, obtain a copy of information, or opt out of certain types of processing where applicable.
We do not sell personal information. We do not use Meta Horizon User Data for targeted advertising.
To exercise privacy rights, contact us at:
12. Third-Party Links and Services
Gorilla Game may use or connect to third-party services that help operate the game. Those services may have their own privacy terms and security practices.
We are not responsible for third-party websites or services that are not controlled by us. Users should review the privacy policies of any third-party services they access separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we update it, we will revise the Effective Date above.
If we make material changes, we may provide notice through the game, website, store listing, or another appropriate method.
14. Contact Us
If you have questions, concerns, privacy requests, deletion requests, or support requests related to this Privacy Policy, contact:
VOLCANO COMPANY LLC
Publisher of Gorilla Game
United States of America
Email: gjax600@gmail.com